Shipping Cost:
We charge a flat $8.00 per order shipping rate to our customers in the lower 48 states.
If you are shipping outside of the contiguous 48 states or to another country, please contact us for shipping rates.
Returns:
If you wish to return an item purchased from www.ducktote.com, please send an email request to info@ducktote.com you will be contacted within 3 business days. An item in new condition may be returned for a refund or credit when the original sales receipt is provided.
Sale items may only be exchanged for another item or a store credit. Final Sale, personalized and custom items are non – returnable and cannot be returned for refund, exchange or store credit. Gift certificates are non-refundable. Ducktote.com reserves the right to refuse return of any merchandise that does not meet these return requirements at ducktote.com’s sole discretion.
Ducktote.com does not accept returns for custom-made products, personalized products, dirty, damaged or worn products. If received in any of these conditions, item(s) will be returned.
Exchanges:
Exchanges may be requested by sending an email to info@ducktote.com. Within 3 business days you will be contacted to complete the exchange.
Gifts and Dealer Items:
If you wish to return an item purchased from a ducktote.com dealer, or if you wish to exchange an item that you received as a gift, please contact us at info@ducktote.com for instructions. We cannot refund the purchase price of gifts or items purchased from a ducktote.com dealer. Gift certificates are non-refundable.
Shipping/Packaging and Labeling:
Customers must pay return shipping charges. Customers outside of the U.S. are responsible for all shipping charges, duty and taxes, for both returns and exchanges. When shipping, please insure your package for its full value.
If you are returning an item to us, please include your contact information in the package. Your contact information should include your full name, a return address, daytime telephone number and/or email address. Please explain the reason for the return and the outcome you desire. Please address your package as follows:
Ducktote.com
620 N. Applegate St.
Winona, MS 38967